The Stone House at Clove Lakes

When I arrived to your restaurant to cheer my daughter up after a bad day. I walked in and the hostess looked at us and turned away not saying anything we waited until she finally gave us attention then she asked what did we want. I was shocked at her lack of hospitality. I certainly was not there to do laundry, so I then asked if reservations were needed. I looked and saw that the restaurant had only two ladies sitting alone. She then said oh, oh no and then led us to a table facing a wall. I told her that I disliked our table and requested another. She then walked away as if we were unimportant. I have never been treated like this in any other establishment. I hope this hostess will get some training on hospitality for any other potential customer.

Gift cards cannot be used on Saturdays or on particular meals, absolutely absurd. Food is great but service ruins it. Waiter Carlos intentionally avoided our table and gave awful attitude. Was there for roughly an hour and a half and he came to our table briefly only TWICE. Asked for drink, did not receive yet the table directly next to ours asked for the same drink and received within seconds. Was helped more by the man cleaning tables then our own waiter. What a shame. Beautiful restaurant and scenery, as well as great food but the customer service makes this place look awful.

Terrible, the gift card is SCAM. My friend sent me 2 $50 gift cards for this restaurant, and I took my family to eat there. We had the Sunday Brunch. When the bill came, they told us we cannot use them for brunch, not on Saturdays, not for this and that...on and on. It's a SCAM. People paid real money for the gift cards. We have never experienced any other restaurants that do this horrible thing to their customers. We will not eat there again (way over-priced menus for low quality food and bad customer service).